For online returns and exchanges, please visit our Returns Center to begin the selection process.
If there is an issue with your order, please contact our customer service team at info@fahertybrand.com.au and we will make it right.
It is common for carriers to mark a package as ‘delivered’ up to 48 hrs before arrival. If your package is marked as delivered but you are unable to locate it, please check with neighbors and around your home as parcels are sometimes hidden for safe keeping. If you believe your order is lost, please reach out to our Customer Experience team at info@fahertybrand.com.au to report the issue. Lost packages will have a claim filed (whenever possible) before a replacement order is sent.
Email us: Reach out anytime by emailing us directly at admin@fashionata.com.au and we will respond to you as soon as possible, usually within 24 hours.
Call Us: (02) 9319 1895
Monday - Friday: 9am - 5pm AEST
Please note that holidays may impact response time. During peak seasons, due to the high volume of emails and calls, we may experience a 2-3 day delay in response. All inquiries will be answered in the order they are received.
Chat us: See a chat icon on the bottom right corner of the Faherty website screen? Click it! One of our virtual shopping assistants is online and available to live chat with you.
Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.
Unfortunately, as stated on our checkout screen, we are unable to make changes to an order once it has been placed. This includes order/item cancellations or changes in shipping method. We apologize for any inconvenience and kindly ask our customers to review their orders prior to submitting payment. If you need to change your shipping address, please email admin@fashionata.com.au as soon as possible. We cannot guarantee a carrier’s ability to change a delivery address once an item has shipped, but we will do our best to accommodate your request.
Though we recommend shopping through our website, you can call and place an order with our customer service team at (02) 9319 1895 during Australian (AEST) business hours.
Faherty makes every effort to only display items that are currently in stock and available to ship. However, there may be instances from time to time where we run out of stock in an item. In these instances you will receive an email notifying you of an item’s cancellation.
Your method of payment is only charged for each item shipped. If an item is not able to ship to you due to a stock issue, the cost of that item will drop from your pending charges.
If you have any questions about your order or a cancellation, please contact admin@fashionata.com.au and we will be happy to assist you.
We currently accept Visa, Mastercard and Amex. We can process payments through PayPal, Shopify Pay and Afterpay.
If using a pre-existing ShopPay or Paypal account, please double check that your auto-populated shipping address is accurate before purchase.
Gift cards can be redeemed for online purchases by entering their code at checkout. We are unable to accept gift cards on phone orders through our customer service department.
Currently, we are not able to provide gift-wrapping or gift notes for orders placed through our website. Our packing slips do not show prices of individual items, sales, or the order total, though original prices are shown on the small hangtags attached to the merchandise which cannot be removed before shipping.
If there is an issue with your order, please contact our customer service team at admin@fashionata.com.au and we will make it right.
We offer free Standard shipping across AU & NZ for all orders over $200 AUD. For any orders below $200, the shipping fee is $12 AUD.
For express shipping within Australia, we offer a flat rate of $16 on all selected express orders. We recommend selecting express shipping if ordering items for an event, as a gift, or for any other urgent occasion.
- Standard shipping: 3-5 business days / Rural 5 - 10 business days (from date of dispatch)
- Express shipping: 1-3 business days / Rural 3-5 business days (from date of dispatch)
Australia and New Zealand orders are generally shipped via Australia Post. Please allow 48 hours for your order to be processed (orders placed after 2pm on a Friday will not be processed until the following Monday beginning at 9am).
While we do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On rare occasions, your order can arrive outside of the estimated timeframe.
We currently ship Internationally to New Zealand and shipping is free on all orders.
We offer Express International Shipping to New Zealand for $25.
It is common for carriers to mark a package as ‘delivered’ up to 48 hrs before arrival. If your package is marked as delivered but you are unable to locate it, please check with neighbours and around your home as parcels are sometimes hidden for safe keeping. If you believe your order is lost, please reach out to our Customer Experience team at admin@fashionata.com.au to report the issue. Lost packages will have a claim filed (whenever possible) before a replacement order is sent.
In certain instances, for reasons beyond our control, packages are returned to sender. It is the responsibility of the customer to let our Customer Experience team know if an order never delivered and is being sent back to the warehouse. Once a package has been confirmed as returning to sender, we will make every effort to replace the original order and re-ship it to you. However, some items may have gone out of stock within the shipping time frame. For these pieces, we would be happy to issue either a refund or merchandise credit.
For any collaborations please reach out to admin@fashionata.com.au as we would love to hear from you!
If you are interested in opening up a wholesale account with us please fill out the following form and a member of our Wholesale Team will reach out to you: Wholesale sign-up
All items purchased through our stockist channels still fall under our quality guarantee. If damaged, items are eligible for a merchandise credit of the current selling value of the item. If a receipt can be provided showing the original price paid, merchandise credit will be offered to honor the original cost.
For any inquiries regarding a refund back to the original form of payment please reach out to the store from which the item was purchased.
You can find the size guide for an item on each product description page. Just select “Size Guide” and it will show you that item’s relevant measurements.
Our products should run true to size (unless noted otherwise on the respective product page) and we recommend that you choose your normal size when purchasing. If you have any specific questions about fit, please feel free to contact admin@fashionata.com.au
All our garments are prewashed. However, all dryers heat differently and high temperatures can sometimes constrict fibers. We recommend avoiding drying your garments on high temperatures for any extended period of time. Please see our care suggestions under FAQ and your individual item’s care instructions. Please note, items that shrink in dryers are not eligible for coverage under our quality guarantee.
If an item does not fit we offer free size exchanges which can be initiated within our Returns Portal. Size returns are accepted through the returns portal in unworn, unwashed condition with original tags attached.
Different Faherty items have different size offerings. Our Men’s sizes range from XS-XXL and 28-42 in bottoms. In Women’s sizing, we offer select garments in XXS-XXL and 24-32 in bottoms. We also offer Kid’s sizing from 0-2 through age 10. Tall sizing is available on select garments adding +2" body length, +1 1/2" sleeve length, and +2" inseam length to pants.
Discounts cannot be combined for any reason, including discounts from redeeming loyalty rewards. Applicable discount codes may be reserved for future purchases within promotional windows: please note that certain discounts do have set expiration dates and codes that are no longer valid will not be able to be used within the system.
Yes we do! As a first-time customer, please log in with your email address and enter discount code WELCOME15 at checkout. This discount code is eligible for one-time use.
A flash sale is a short-term promotion that is run on a certain collection of items. Please note that discounts on specified items will only be valid within the promotional window.*
*Faherty Brand reserves the right to alter the terms or duration of any special offers or sale promotions.
Eligible items can be returned up to 30 days after purchase. Hemmed or washed/worn items cannot be returned or exchanged. Items without their original tags or sanitary stickers cannot be returned or exchanged. Initial shipping costs are non-refundable. Items purchased through third-party stockists must be returned or exchanged at the retailer where they were originally purchased.*
For online returns and exchanges, please visit our Returns Center to begin the selection process. Please be sure to follow all instructions to avoid any delays.
We are happy to offer direct exchanges for a new size through our Returns Center. Select the item for exchange, then select the color and size of your desired exchange item. Please note, the order for that newly selected size is pending until your first item is in transit to us. It is not reserved or guaranteed.
Yes! By processing an exchange via our returns portal, your discount will automatically be applied. If you are exchanging for a new item and have an applicable discount code, please reach out to admin@fashionata.com.au and we will be happy to honour that discount for you.
All items on Sale (both Flash & Final Sale) are not eligible for returns or exchanges. This includes items purchased at one of our sample sales.
If your Faherty item was purchased within 30 days, you can exchange it or return it for a refund here.
If the item was purchased within the last five years and experiences a performance issue, we will repair it free of charge. Just email us to start the repair process at admin@fashionata.com.au
If the item is no longer wearable due to defective manufacturing and cannot be repaired, we will issue a merchandise credit for the item’s purchase price. If no proof of purchase is available, we will issue a merchandise credit for the current or last selling price. Repairs and Guarantee coverage due to wear and tear and uncovered issues will be at the discretion of the customer support and store teams.
Please note that in cases where the garment is repairable and still reasonably wearable, repairing is always our first option to extend the life of your beloved Faherty item and keep our clothing out of landfills.
Problems eligible for repair under our Guarantee include, but are not limited to:
Problems eligible for merchandise credit replacement under our Guarantee include, but are not limited to:
Ineligible problems include, but are not limited to:
This policy protects our people and our planet, please use it responsibly. If you’d like to know more about our Guarantee, please don’t hesitate to reach out to us at info@fahertybrand.com.au and we would be happy to assist.
Our garments are manufactured all over the world as certain factories and regions have different specialties. Currently we produce most of our products in Peru, India, China, and Turkey, and a few are made in the United States. Ethical manufacturing is important to us and when possible, our design and production teams visit our factories to be fully involved in the production process. Over the years, we have worked to develop close relationships with these factories to ensure our garments are made with a high degree of quality that we can guarantee.
Our team expertly crafts custom fabrics combined with specialized washing and dying techniques to create our garments. Please follow your garment’s specific care instructions (located on the inside tag or on the product’s page) to extend the longevity and performance of your items.
Please click here to learn more about our mission for a more sustainable fashion industry.
If you would like to be notified when a style or size is going to be restocked, navigate to that product page to sign up for notifications. On the product page, select the desired size, then click JOIN THE WAITLIST. Ensure the correct size is indicated, then input your email or phone number to be alerted to the item’s availability. Once the item is restocked, you'll be immediately notified by email.
Each garment comes with instructions specific to its fabric, construction, and dyes. Please refer to your item’s inner tag for the most relevant information.
General Care Instructions
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